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Policyholders


Online Services

The Administration Station for Plan Sponsors™ provide plan sponsors with the abililty to submit administrative changes online and have 24/7 access to their plan information including booklets, invoices, reports, forms and more through a secure login. 

Employers/Administrators can login at https://plansponsor.matrixontario.com   Contact Matrix for inquiries and registration.

Benefits Now for Plan Members™ provide plan members with a flexible, self-serve way to submit claims online and find answers to routine questions related to their health and dental plan.  Through a secure login, they can access general information about their coverage and specific information about their (or their dependents') claims.  Plan members can use online services to find:

  • Benefits available under the group plan
  • Limits, coinsurance and deductibles
  • Claims history
  • Claim status
  • Dependent information

Employees can login at https://planmember.cooperators.ca and should be encouraged to use this service to get the information they need at a time that's most convenient for them.  Inquiries and registration can also be directed to The Co-operators at:

                                      1-800-667-8164

Wellness Now Online™ services are available within Benefits Now™.  The work dynamic is changing.   Shift work, long hours in sedentary positions, increased performance stress and many other factors contribute to the overall health of your employees - and ultimately your business.  Wellness Now™ is The Co-operators comprehensive approach to wellness.  It provides access to free online health and wellness education for plan members. Online tools include questionnaires to evaluate lifestyle habits, an electronic personal health record, a health library and goal setting tools to provide your plan members with reputable information and interactive tools to take control of their own health and wellness.

Matrix Benefit Services
126 Commercial Avenue, Unit 7
Ajax, ON L1S 2H5
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