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Almost 20% of Matrix group clients have been with us for more than 20 years. Why do so many stick with us? Consider these testimonials:

I approached Matrix 30 years ago when I first decided to offer Cooperators’ group insurance to my clients, and it’s one of the best business decisions I ever made. The Matrix team can answer most questions the same day, and every handshake is as good as a contract. Prompt client service is their hallmark to success. About a year ago, one of my longstanding clients decided to explore other quotes in the marketplace. Matrix responded by securing a 10% discount and applied the savings right away – even before we knew the business would be renewed!
Don MacDonell, Broker
Doncar Insurance Limited
Sudbury, Ontario

I first began working with Matrix in the mid-1980s, when I was looking to replace an insurer who was clearly overcharging a client’s young employees. Matrix put together a reasonable quote for that business and the many other business opportunities which followed. They’ve just been an absolutely fabulous group to work with. They’re willing to listen. They’ll bend over backwards to secure any information our clients require – without charging extra fees to gather reports they already have. Unlike other providers, I know that Matrix will always be competitive. They won’t offer a lowball quote just to hit people with a steep increase at renewal time. Not only that, but they compensate us as soon as clients have signed the deal. That’s how you retain business!
David Barber

[I] first began working with Matrix about three years ago. In no time at all, they now have eight of our groups – and their service is out of this world. Every time we have a question, Amber Trotter responds the same day. That’s a lot better than automated responses and call centres. They always work to get us the information we need and when we need it. When we asked for quarterly experience reports for our groups, they were generated automatically. Any rate adjustments are clearly explained so clients can understand them. Dealing with Matrix is a pleasure.
Lynda Beard
Clients’ Edge Employee Benefits

Some benefit providers aren’t interested in helping my clients in the daycare sector, but Matrix and the Cooperators have always come forward with competitive quotes. Equipped with an affordable benefits package, these daycares can now attract the best employees in the market. And when it comes time for renewals, I know Matrix is very aware that competitors are always knocking on the door. They’re not greedy. They don’t go after huge increases. Best of all, when you work with Matrix you aren’t stuck on hold with a call centre. There’s always someone we know at the end of the line, and someone who is willing to think outside the box when creative solutions are required.
Paul Flynn
Paul Flynn Insurance

Matrix Benefit Services
105 Consumers Drive, Unit 1
Whitby, ON L1N 1C4
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